Get Water Answers
Unbiased water treatment advice
for residential customers about
what works, what doesn’t and why.
Like you, I sell only expertise,
Water Quality Issues in Your Customer’s Home?
If you’re tired of the guesswork it takes to find out what’s causing water problems in your customer’s home, call Get Water Answers.
Call 978-302-1076 today.
Our founder, Paul Friot, brings 45 years of experience as a Water Quality Association (WQA) Master Water Specialist. He also holds a US patent for arsenic removal, and he’s the go-to source for unbiased guidance on water quality at home.
Here’s how we can help your customers:-
Expert analysis on water quality results
Use water treatment equipment with confidence
Unbiased evaluation of water treatment estimates
Science-based advice with integrity
Meet Our Founder
Our Founder, Paul Friot, WQA certified, has the answers to your most pressing water quality questions.
For more than 45 years, he ran a residential water treatment company with his father. Paul routinely dealt with water quality issues such as iron, hardness, corrosive water, sulfur, arsenic, radon, and PFAS, among others. In 2021, he launched Get Water Answers and now uses his expertise to help people looking for answers to their water quality problems by consulting with a scientific approach.
- Master Water Specialist (WQA)
- Water Treatment Installer (WQA)
- Water Treatment Representative (WQA)
- Water Treatment Certificate (UMass)
- US Patent-Holder #6,368,510
Paul is a current member of an IAPMO technical subcommittee for the revision of Z601 scale reduction devices. He has been invited to speak on radio and television programs and about arsenic removal at the annual WQA convention. Paul is a former member of an NSF task group created to develop an arsenic removal standard.
Our Process for Your Customers
Get Water Answers Fast.
Are your customers ready to get answers about their water problems? Here’s how your customers can find out what works, what doesn’t, and why.
We call your customer on the number they supply for their consultation.
Helping Customers Find Answers
We have helped so many customers over the years—let us help you too.
"I have been associated with Paul in the water industry for over 20 years. I've always found him to be very capable & meticulous. He is also articulate & knowledgeable in working out problems while being thorough & pleasant. C.P. Panagiotakos, U Mass. Lowell."
"Paul is the perfect person to review options and remove the confusion that comes when one researches the many water treatment options that are out there. He has the experience and knowledge to clarify the choices and help you to decide which is best for your actual situation. He is generous with his advice and very straightforward and honest. Definitely worth every penny to know that you are making the right choice for water treatment."
"Talking to Paul was like drinking a pure glass of water! No snake oil, but instead he has lots of honesty and integrity. He'll treat you like family. I was trying to navigate the ins and outs of water purification systems. The internet is like the wild west! It's buyer beware. Talk to Paul and he'll give it to you straight. Very helpful and knowledgeable!"
Frequently Asked Questions
Get answers to the most commonly asked questions.
What does the WQA certification as a Master Water Specialist mean?
The Master Water Specialist designation is the highest level technical certification offered by the industry trade association, the Water Quality Association (WQA). The certification process requires taking and passing a series of exams to demonstrate technical proficiency in water treatment. To maintain the certification, specialists must earn educational credits on a three-year cycle.
My customer's house has a private well. Should they have their water tested?
Yes, private well water should be tested by a certified lab periodically to confirm that it is safe to drink. There are a number of parameters most labs can test, depending on how much you wish to spend and if there are specific contaminants you are concerned might be present.
If you are thinking of purchasing a water treatment system, it might be prudent to have a certified lab test the water before spending money on a system. This is to enable you to evaluate your needs in a comprehensive manner.
My customer's house is on a municipal water supply. Should they have their water tested?
Possibly. While the municipality tests the water to confirm it meets the EPA standards, the water quality coming out of your tap may not be identical to what was sampled. In some cases, the samples are taken at the plant before the water travels through the distribution piping. Also, there may be some parameters that you decide to have tested that are not measured by the municipality.
Can arsenic be removed from my customer's water?
Yes. Generally, you will find arsenic in water in two forms: arsenite, which can be expressed as As+3, or arsenate, which can be expressed as As+5. When you get a lab test, the results show the total amount of arsenic present in the water. Some labs can perform a speciation test to measure the distribution of As+3 versus As+5. Regardless of the distribution, the test provides only a snapshot of what came out of the faucet at the time of sampling.
What causes a chlorine taste in our municipal water?
Chlorine helps to ensure that there are no harmful bacteria in the water. Municipalities frequently add chlorine to the water before it leaves their plant and travels through the distribution piping system eventually reaching your home.
If you want to remove the chlorine taste from your water, consider a carbon filter. It is generally very effective at removing the chlorine from the water either at the point of entry (POE), where the water enters the home, or at the point of use (POU) such as the kitchen sink.